The right lead to the right person, in 2 seconds.
Round-robin, by skill, by language, by location, by workload. Salesora decides who takes each conversation so your best reps get your best leads.
Five assignment rules.
Combine them, build your own. The winning rule decides which agent is assigned.
Round-robin
Each agent gets the same number of leads. Ideal for evenly-skilled teams.
By product expertise
Gaming-laptop interest → tech rep. Family → mainstream rep.
By chat language
Darija, French, English, Modern Standard Arabic — each agent gets what they handle.
By city/region
Casablanca lead → Casa showroom. Tangier lead → North team.
By availability
The agent with the fewest active threads gets the next lead.
Smart fallback queue
No one replies? Bot takes over → 2-min SLA → escalate to team lead.
Live workload dashboard.
See who's available, overloaded, offline. Reassign in one click. Managers stay in control.
- 1-click status toggle (available · break · offline)
- Manual or auto reassignment on absence
- Per-agent lead cap to prevent burnout
- Weekly reporting: leads received vs. converted per agent
Your customers speak Darija.
So does Salesora.
Arabish recognition ("salam", "wach", "kayn"), Arabic and French mixed in the same sentence. No customer left behind.
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