Support that feels like WhatsApp, not a ticket.
Customers open a chat, you reply. No portal, no forgotten email. Salesora handles SLAs, CSAT, reporting — without breaking the conversation.
Invisible tickets, living conversations.
Every chat becomes a ticket — automatically, in the background. The customer sees a thread of messages. You see SLAs, priority, history.
AI categorization
Salesora auto-sorts: order, delivery, return, technical, other.
Prioritization
Hot lead, VIP customer, harsh complaint — pushed to the top of the queue.
SLA & alerts
5-min first reply, 4-hour resolution. Alerts before SLA breach.
Macros & FAQ
Shared reply library, AI-suggested per message.
Satisfaction (CSAT)
Auto 1-5 score after resolution. Weekly reporting.
Human escalation
Bot stuck → ping an agent. Agent overloaded → ping the team lead.
Your customers speak Darija.
So does Salesora.
Arabish recognition ("salam", "wach", "kayn"), Arabic and French mixed in the same sentence. No customer left behind.
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