One inbox. The whole team answers.
WhatsApp, Instagram DM, Messenger, email and web chat — all merged into one shared inbox. Assignments, internal notes, statuses. Nobody replies twice, nobody forgets a customer.
Six channels. One thread.
Every message lands in Salesora with full context: orders, cart, last conversation. Your agents reply from one screen without switching tabs.
- WhatsApp Business · Instagram · Messenger · email · live chat · SMS
- Internal @mention notes, shared drafts
- Statuses: open · waiting · resolved · escalated
Team tools, not chat tools.
Salesora behaves like a code editor for your support team: shortcuts, search, real-time collaboration.
Smart assignments
Routing by skill, language, workload. Hot leads go to your best reps.
Saved replies
Shared template library. The team replies faster with consistent messages.
SLA & alerts
Set a first-response time. Salesora alerts you before it slips.
Notes & @mentions
Ask a colleague a question without leaving the customer thread.
360° view
Order history, contact, last purchase — all in the right pane.
Full audit log
Who replied what, when, to whom. GDPR & CNDP compliant.
Your customers speak Darija.
So does Salesora.
Arabish recognition ("salam", "wach", "kayn"), Arabic and French mixed in the same sentence. No customer left behind.
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